Terms And Conditions

Cleaner Tooting Service Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Cleaner Tooting to domestic and commercial clients in the United Kingdom. By making a booking, using our services or allowing our cleaners to access your premises, you agree to be bound by these Terms and Conditions.

These terms form a legally binding agreement between Cleaner Tooting and the person or organisation making the booking. If you do not agree to these terms, you must not book or use our services.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:

Client means the individual or business that books or receives cleaning services from Cleaner Tooting.

Premises means the property, home or business address at which the cleaning services are to be provided.

Services means the cleaning services provided by Cleaner Tooting, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, office cleaning and related services agreed at the time of booking.

Cleaner means an employee, contractor or representative of Cleaner Tooting who carries out the services.

Agreement means the contract between Cleaner Tooting and the client consisting of these Terms and Conditions and any written confirmation of booking.

2. Booking Process

2.1 Bookings for services can be made by the client through our website-based enquiry forms or other methods that we may make available from time to time.

2.2 When making a booking, the client must provide accurate and complete information, including the property type, size, condition, access details, parking arrangements and any specific requirements. Cleaner Tooting reserves the right to adjust quotations or refuse service where information provided is incomplete or inaccurate.

2.3 A booking is not confirmed until Cleaner Tooting has issued a booking confirmation. This may be provided in writing or electronically. Proposed dates and times remain provisional until confirmed by Cleaner Tooting.

2.4 For certain services, including but not limited to end of tenancy, post-construction and deep cleans, a pre-service consultation or request for photographs may be required so that we can assess the scope of work and confirm an appropriate quotation.

2.5 Cleaner Tooting reserves the right to decline a booking or to cancel a booking where it reasonably considers that the premises are unsafe, unsuitable, or where the client has previously breached these Terms and Conditions.

3. Services and Access

3.1 Cleaner Tooting will provide the services with reasonable care and skill and in accordance with industry standards for cleaning services in the United Kingdom.

3.2 The client must ensure that the cleaner has safe and suitable access to the premises at the agreed time, including any necessary keys, codes, fobs or parking arrangements. Any restrictions or special access requirements must be notified in advance.

3.3 If access is not available or is significantly delayed due to circumstances within the client s control, Cleaner Tooting may charge a call-out fee or treat the visit as a late cancellation in accordance with the cancellation terms set out in section 7.

3.4 Unless otherwise agreed in writing, the services do not include moving heavy furniture or appliances, cleaning exterior windows above ground floor level, or any work that requires specialist equipment, working at height or professional trade skills.

3.5 The client is responsible for ensuring that any fragile, valuable or irreplaceable items are safely stored away before the service begins. Cleaner Tooting does not accept responsibility for items left unsecured in accessible areas.

4. Supplies and Equipment

4.1 For most services, Cleaner Tooting will provide its own cleaning products and equipment that are appropriate for general domestic and commercial cleaning.

4.2 If the client requests the use of specific cleaning products or equipment, this must be agreed in advance. The client is responsible for ensuring that any products they supply are safe, suitable for the surfaces to be cleaned and compliant with relevant safety regulations.

4.3 Cleaner Tooting is not liable for any damage caused where the client has instructed the use of particular products or equipment contrary to the manufacturer s recommendations or standard cleaning practice.

5. Pricing and Quotations

5.1 Prices for services may be quoted on an hourly rate or on a fixed-fee basis, depending on the type and scope of the service requested.

5.2 Any quotation provided by Cleaner Tooting is based on the information supplied by the client and on normal conditions at the premises. Cleaner Tooting reserves the right to amend the quotation or charge additional fees if, upon arrival, the premises are significantly larger, more cluttered, more soiled or otherwise materially different from the description provided at the time of booking.

5.3 All prices are stated in pounds sterling and, where applicable, include or exclude VAT as specified in the quotation or booking confirmation.

5.4 Cleaner Tooting reserves the right to review and update its prices and may change its rates for regular or recurring services by providing reasonable notice to the client.

6. Payments

6.1 Payment terms will be set out in the booking confirmation. Cleaner Tooting may require full or partial payment in advance for certain services, including end of tenancy, deep cleans and one-off bookings.

6.2 Accepted methods of payment will be stated during the booking process and may include card payments and bank transfers. Cash payments may only be accepted where specifically agreed.

6.3 For regular cleaning services, payment is normally due on or before the day of the scheduled clean, unless otherwise agreed in writing.

6.4 If payment is not received when due, Cleaner Tooting reserves the right to suspend or cancel future services until outstanding sums are paid in full. Interest may be charged on overdue amounts at the statutory rate permitted under UK law.

6.5 Where a client disputes an invoice, the client must notify Cleaner Tooting as soon as practicable, setting out the nature of the dispute. Both parties will act in good faith to resolve any billing issues. The client remains responsible for paying any undisputed amounts by the due date.

7. Cancellations, Rescheduling and No Access

7.1 The client may cancel or reschedule a booking by providing notice in accordance with this section. Notice must be given through the communication channels accepted by Cleaner Tooting at the time of booking.

7.2 For regular and standard one-off cleaning services, Cleaner Tooting normally requires a minimum of 24 hours notice to cancel or reschedule without charge. Shorter notice may result in a cancellation fee of up to the full price of the booked service.

7.3 For end of tenancy, deep cleaning and other specialist services, Cleaner Tooting may require a longer notice period or a non-refundable deposit. Any such terms will be communicated at the time of booking and will form part of this agreement.

7.4 If the cleaner is unable to gain access to the premises at the agreed time due to circumstances within the client s control, this may be treated as a late cancellation and charged accordingly.

7.5 Cleaner Tooting reserves the right to cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, severe weather, safety concerns or operational issues. In such cases, Cleaner Tooting will seek to provide as much notice as reasonably possible and to reschedule the service at a mutually convenient time.

8. Client Obligations and Health and Safety

8.1 The client is responsible for providing a safe working environment for the cleaner. This includes ensuring that the premises are free from hazards, that utilities such as electricity and water are available and safe to use, and that the cleaner is not exposed to unsafe conditions.

8.2 The client must inform Cleaner Tooting in advance of any known risks or sensitivities at the premises, including the presence of pets, security systems, alarms or any areas that must not be entered or cleaned.

8.3 Cleaners are not permitted to handle or dispose of hazardous materials, controlled substances, weapons or any item that may pose a serious risk to health or safety. If such items are discovered, services may be suspended immediately.

8.4 Cleaner Tooting complies with applicable health and safety regulations in the United Kingdom and expects clients to do the same when engaging its services.

9. Waste Regulations and Disposal

9.1 Cleaner Tooting will dispose of routine domestic waste generated during the cleaning process using the client s existing waste and recycling facilities on site, where appropriate.

9.2 Cleaner Tooting is not licensed to remove large volumes of waste from the premises or to transport controlled or hazardous waste. For substantial waste removal, builders waste, electrical items or other restricted materials, the client is responsible for arranging suitable collection in accordance with local authority and national waste regulations.

9.3 The client must ensure that any waste that may require special handling, such as medical, biological or chemical waste, is removed from the premises or stored safely prior to the cleaners arrival. Cleaner Tooting may refuse to handle or clean areas contaminated with such waste.

9.4 Cleaner Tooting will comply with applicable UK waste management regulations and encourages clients to separate general waste and recyclable materials wherever possible.

10. Quality, Complaints and Rectification

10.1 Cleaner Tooting aims to provide a high-quality service. If the client is dissatisfied with any aspect of the services, the client must notify Cleaner Tooting as soon as reasonably practicable and in any event within 24 hours of the service being provided.

10.2 Where a complaint is justified and relates to the standard of cleaning, Cleaner Tooting may, at its discretion, offer to rectify the issue by re-cleaning the relevant area, providing a partial credit, or proposing another reasonable solution.

10.3 The client must provide reasonable access and cooperation to allow any issues to be inspected and, if agreed, rectified.

11. Liability and Insurance

11.1 Cleaner Tooting maintains appropriate insurance cover for its business activities, including public liability insurance, as required by UK law and industry practice.

11.2 While Cleaner Tooting takes reasonable care in providing its services, the client acknowledges that minor wear and tear or incidental damage may occur over time through normal cleaning processes.

11.3 Cleaner Tooting s total liability for any loss or damage arising out of or in connection with the services, whether arising in contract, tort or otherwise, shall be limited to the amount paid by the client for the specific service in relation to which the claim arose, or the amount recoverable under Cleaner Tooting s insurance policy, whichever is greater.

11.4 Cleaner Tooting is not liable for loss or damage that results from faults, defects or weaknesses in the premises, fixtures, fittings or possessions that pre-existed the services, nor for damage to items that are not suitable for standard cleaning methods.

11.5 Cleaner Tooting will not be liable for any indirect, consequential or economic loss, including loss of profit, business interruption, loss of data or loss of opportunity.

11.6 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded under UK law.

12. Keys and Security

12.1 Where the client provides keys, fobs or access codes to Cleaner Tooting, these will be stored and handled with reasonable care and only used for the purpose of providing the agreed services.

12.2 If a key is lost or damaged while in the possession of Cleaner Tooting, liability will be limited to the reasonable cost of replacement of the key or fob and, where necessary, the cost of changing the relevant lock, subject to evidence of actual cost.

13. Force Majeure

13.1 Cleaner Tooting is not liable for any delay or failure to perform its obligations under this agreement where such delay or failure results from events beyond its reasonable control. Such events may include, but are not limited to, extreme weather, power cuts, transport disruptions, accidents, public health emergencies or acts of government.

13.2 In the event of a force majeure situation, Cleaner Tooting will use reasonable endeavours to notify the client and to resume services as soon as it is practicable to do so.

14. Privacy and Data Protection

14.1 Cleaner Tooting will handle personal data in accordance with applicable UK data protection laws. Client information will be used for the purpose of managing bookings, providing services, processing payments and communicating with clients.

14.2 Cleaner Tooting will take reasonable measures to safeguard personal information against unauthorised access, disclosure or loss.

15. Amendment of Terms

15.1 Cleaner Tooting may amend these Terms and Conditions from time to time to reflect changes in law, industry practice or operational requirements.

15.2 The version of the Terms and Conditions in force at the time of the booking will apply to that particular service, unless a change is required by law or agreed with the client.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted to the extent necessary, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written booking confirmation or specific service agreement, constitute the entire agreement between Cleaner Tooting and the client and supersede any prior discussions, representations or understandings, whether written or oral, relating to the subject matter.

By booking or using Cleaner Tooting services, you acknowledge that you have read, understood and agree to these Terms and Conditions.