Cleaner Tooting Service Terms and Conditions
These Terms and Conditions set out the basis on which cleaning services are provided by Cleaner Tooting to residential and commercial customers in the United Kingdom. By making a booking, confirming an appointment, or allowing access to the premises for the performance of cleaning work, the customer agrees to be bound by these terms. These conditions are intended to create a fair, clear, and practical arrangement for both parties, covering the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to the service.
For the purposes of these terms, “we”, “us”, and “our” refer to the cleaning service provider trading as Cleaner Tooting. “You” and “your” refer to the customer, client, occupier, landlord, or authorised representative who books or receives the cleaning service. These terms apply to standard domestic cleaning, one-off cleans, deep cleaning, end of tenancy cleaning, after-builders cleaning, and similar cleaning appointments unless a separate written agreement states otherwise.
If any special instruction, quotation, schedule, scope, or estimate is discussed before the service begins, it forms part of the booking only where it has been confirmed by us in writing or clearly recorded in the booking details. In the event of inconsistency, these Terms and Conditions take priority unless we expressly agree otherwise in writing. Nothing in these terms affects your statutory rights under UK consumer law where such rights apply.
All bookings are subject to availability and acceptance. A booking is usually made by phone, email, online form, message, or any other method we make available. When you submit a booking request for cleaner Tooting services, you must provide accurate information, including the property address, type of property, access arrangements, requested service, and any relevant cleaning concerns. We may rely on this information when allocating time, staff, and equipment.
A booking becomes confirmed only when we have accepted the request and, where applicable, received any required deposit, pre-authorisation, or advance payment. We reserve the right to refuse or decline a booking at our discretion, including where the requested work is unsafe, outside our scope, or impossible to perform within the agreed timeframe. Any quotation provided before attendance is based on the details supplied by you and may be revised if the actual condition, size, or complexity of the premises differs materially from what was described.
We aim to provide a clear and practical service, but time estimates are not guarantees. Arrival windows may be affected by traffic, staff illness, weather, access problems, or the completion time of the previous job. If the cleaning service provider cleaner Tooting is delayed, we will make reasonable efforts to notify you and rearrange the visit where necessary. You must ensure that someone is available to provide access if required, or that secure access arrangements are agreed in advance.
We will use reasonable skill and care in carrying out the cleaning services agreed in the booking. The scope of work is limited to the tasks listed in the quotation, booking confirmation, service description, or written instructions accepted by us. Any request for additional work, such as inside appliance cleaning, carpet treatment, post-renovation cleaning, or heavy-duty stain removal, may require additional time and may incur further charges.
Unless stated otherwise, the customer is responsible for removing personal valuables, fragile items, confidential documents, and any hazardous materials from the areas to be cleaned. We are not obliged to move heavy furniture, dismantle fittings, or access areas that could risk damage to property, equipment, or our staff. If you request that items be moved, this will be done only at our discretion and only where it is safe to do so.
If the premises are not ready for cleaning on arrival, or if access is delayed, we may reduce the service time, charge for waiting time, or reschedule the appointment. If the property is left in an unsafe, contaminated, or unhygienic condition beyond what was described, we may refuse to commence work or limit the work to what can reasonably be completed safely. Any change to the original cleaning request may affect the final price.
Payment terms will be confirmed at the time of booking. Depending on the nature of the job, payment may be required before the visit, on completion of the service, or by invoice within an agreed period. We may request a deposit for larger, repeated, or specialist cleaning appointments. Unless otherwise stated, all prices are quoted in pounds sterling and may be inclusive or exclusive of VAT, depending on our business status and the written quote provided.
You agree to pay all sums due in full and without deduction, set-off, or withholding unless required by law. If payment is not made when due, we reserve the right to suspend future services, charge reasonable late payment fees where permitted, recover collection costs, and take any lawful steps necessary to recover outstanding balances. Any discounts, promotions, or special rates are valid only for the stated period and subject to the conditions attached to them.
If a quotation is based on an hourly rate, the final charge will depend on the actual time spent carrying out the work, including any agreed waiting time or additional tasks authorised on site. If a fixed price has been agreed, the price assumes the property and instructions are as described. Should the scope change, we may issue a revised quote before continuing. The cleaner Tooting service may also charge for parking, congestion, or similar reasonable expenses where these are unavoidable and not otherwise included in the price.
Cancellations and rescheduling must be made within a reasonable time before the scheduled appointment. The exact notice period may be specified in your booking confirmation, but where no period is stated, we expect at least 24 hours’ notice for standard domestic appointments and longer notice where specialist planning or staffing is required. If you cancel too late, fail to provide access, or are not present when necessary, you may be charged a cancellation fee or the full booking amount, depending on the circumstances and any costs already incurred.
We also reserve the right to cancel or reschedule a booking if necessary for operational, safety, or legal reasons. If we cancel a confirmed appointment, we will use reasonable efforts to offer an alternative time or refund any prepaid amount for the cancelled visit, provided no work has already been carried out. We will not be responsible for indirect losses arising from cancellation, such as missed personal appointments, lost profits, or inconvenience, except where liability cannot be excluded by law.
If you request a change to the date, time, or scope of service, we will try to accommodate the request, but changes are subject to availability. Any amendment may affect pricing and staffing. For recurring cleaning arrangements, notice periods for termination or pause of service may be specified separately in the service schedule. In the absence of such wording, either party may end future recurring visits by giving reasonable notice.
We will take reasonable care to protect your property while carrying out the cleaning service, but our liability is limited as set out below. We are not responsible for pre-existing damage, normal wear and tear, faulty fixtures, unstable surfaces, hidden defects, or items that are already loose, cracked, worn, or poorly installed. Where possible, you should notify us in advance of any delicate surfaces, specialist materials, or areas requiring special treatment.
Our total liability for loss or damage arising out of the service, whether in contract, negligence, or otherwise, is limited to the amount paid or payable for the specific service giving rise to the claim, except where the law does not permit such limitation. We do not exclude liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law.
Any claim for damage, missing items, or inadequate service must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. You should provide photographs, a description of the issue, and any supporting information that may help us investigate. We may inspect the issue, offer a remedy, or arrange re-cleaning where appropriate. Re-cleaning, if offered, may be our sole remedy in respect of a service complaint unless a refund or other solution is required by law.
We expect all customers to ensure that the premises are safe and suitable for cleaning. This includes providing running water, electricity, and reasonable access to the areas agreed for cleaning. If pets are present, you must advise us in advance and ensure they are secured if necessary. You must also disclose any known health and safety risks, including sharps, bodily fluids, mould, infestations, asbestos, or other hazardous conditions. We may refuse to clean an area that presents a risk to staff or property.
All waste removed during a cleaning appointment must be handled in accordance with applicable UK waste regulations and local disposal rules. Unless we expressly agree to remove waste, customers remain responsible for the lawful disposal of rubbish, bulky items, confidential waste, batteries, electrical items, hazardous materials, and any controlled substances. If we do agree to remove waste, it will only be material generated as part of the service and only where it can be disposed of lawfully and safely.
We will not transport or dispose of dangerous, medical, chemical, or regulated waste unless we have the appropriate permissions and have agreed to do so in writing. You must not ask us to dispose of prohibited items in household bins, drains, or other inappropriate locations. If a customer requests disposal that would breach the law or create environmental harm, the request will be refused. The customer is responsible for all costs, penalties, and consequences arising from unlawful waste disposal instructions given by them.
Any keys, access codes, alarm instructions, or security information provided to us will be treated with reasonable care and only used for the purpose of delivering the booked service. You are responsible for ensuring that access arrangements are accurate and that any alarms, passwords, or security systems are explained clearly. If keys are entrusted to us, they will be stored and handled with reasonable precautions, but we are not liable for loss arising from inaccurate labelling, incorrect instructions, or failures in the property’s own security systems unless caused by our negligence.
We may use subcontractors, associates, or employed staff to carry out some or all of the service. Where this occurs, the service standards and obligations under these terms remain applicable. The cleaner Tooting service may assign the job internally without affecting your rights under the confirmed booking. However, we are not required to send a named individual unless we have expressly agreed to do so in writing.
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or remedy on one occasion does not constitute a waiver of that right for any future occasion. These terms constitute the entire agreement between the parties in relation to the service unless otherwise agreed in writing.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising from, or connected with, the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are a consumer, nothing in this section affects any rights you may have to bring a claim in the courts of another part of the UK where permitted by law.
We may update these terms from time to time to reflect changes in law, business practice, or the way the cleaning service is delivered. The version in force at the time of your booking will normally apply to that booking, unless a newer version is required by law or agreed by both parties. Continued use of the cleaner Tooting service after any update means you accept the revised terms for future bookings.
By confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms are designed to provide a fair balance between service quality, customer convenience, and legal compliance, while setting clear expectations for both the client and the cleaner Tooting team. If a specific issue is not covered here, it will be dealt with reasonably and in accordance with applicable UK law.
